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This page (together with the documents referred to in it) informs you about the terms of service (the “Terms”) which apply when you order any menu items or types, or kinds (the “Items”) from our website Brandic.net, or Brandic mobile applications, and or related services (each referred to as an “Application”).
Please read these Terms carefully before ordering any Items from the Application. If you have any questions relating to these Terms, please contact , before you place an order. This document “Terms of Service” has been updated as of 9 September 2021.
If you are a consumer, you have certain legal rights when you order Items using our Application. Your legal rights are not affected by these Terms, which apply in addition to them and do not replace them. By setting up your Brandic account, you confirm your acceptance on these Terms.
These Terms constitute a legally binding agreement (the “Agreement”) between you and Brandic. This Agreement governs your use of the Brandic applications, website, call center and technology platform (collectively, the “Brandic Platform”).
Brandic International Company for Information Systems Technology provides and operates delivery services according to customers' requests for clothes and beverage items from local shopsin the Kingdom of Saudi Arabia (represented by the form of “the Company” or the property pronouns “we”, “our”, or “Brandic”), which was established in the city of Riyadh, Saudi Arabia, license number.
The idea of Brandic services is purposed with a view to connecting the shops that we partner with (“Partner shops”) through the Brandic application via internet and displaying all items, materials and products for partner shops by presenting them to consumers and allowing Brandic customers’ request for the items specified by you for dispatching & delivery, as named by (“the Service”). Where you can order from one of the partner shops, Brandic works as an agent on behalf of this partner shopto finish your order from the system and application and to manage your experience throughout the application process. Once you placed an order, your items will be delivered to you according to your pre-approved site map by Brandic, depending on your selected partner shop.
Before you can place orders for Items using our application, you need to open an account at Brandic. When you open an account, you may create a password, or other secure login method, and may also have to provide further personal information including credit card details. You must keep any password you create, or other secure login method, secret, and prevent others from accessing your personal email account or mobile phone.
If another person uses these methods to access your account, you will be responsible to pay for any Items order, and we are not responsible for any other losses you suffer, unless the person using your password obtained it because we did not keep it secure.
We may suspend your access to your account, or close it permanently, if we believe that your account has been used by someone else. We may also permanently close your account, if in our opinion you are abusing our Service (for example, by applying for refunds or credit to which we do not consider you are entitled; making repeated unreasonable complaints, mistreating our staff, or any other good reason), and we will refund any remaining account credit you have validly obtained (does not include Brandic free promotions or credits balance subject to customers retention) by applying a credit to your registered credit card, or if that is not possible for any reason, by way of a bank transfer using bank details (provided you have supplied them to us).
Each Partner Shophas a prescribed delivery area, as described by Brandic platform. This delivery area may change at any time due to factors such as weather, or high demand on our service. This is to ensure that Items reach your door at our best. Our Partner Shopseach decide their own operating hours. That means that the availability of our Service, and the range of Partner Shopsfrom which you can order, depends on the Partner Shopsin your area. If you try to order a delivery to a location outside the delivery area or operating hours of a Partner Shop, or the Application is otherwise unavailable for any reason, we will notify you that ordering will not be possible.
When you place an order through our Application, it needs to be accepted by us or the Partner Shopbefore it is confirmed. We will send you a notification if your order has been accepted (the “Confirmation Notice”). All Items are subject to availability. This contract for the supply of any Item you have ordered comes into existence when we send the Confirmation Notice. You are responsible for paying for all Items ordered using your account, and for related delivery charges, and for complying with these Terms, even if you have ordered the Item for someone else.
When you place an order, we will have the choice to place it as a Delivery and we will tell you an estimated delivery time for your Item, via our system status, but we will attempt delivery as soon as possible; you must therefore be available to accept delivery from the time you place the order in the application. Despite our efforts, and our Partner shops best efforts, unfortunately, things do not always go as plan and factors such as traffic and/or weather conditions may prevent us from delivering your order on time.
We will attempt delivery at the address you provide to us when you place your order. You are responsible to ensure you have included an accurate pin to ensure your order reach you. If you need to change the delivery location after you have placed your order, we may be able to change to the address to an alternative one, if you let us know before the driver has been dispatched, and the new address is within the same zone as the address you originally ordered your Item to. If we cannot change the delivery address, you have the option to cancel the order, but if food preparation has started you will be charged the full price for the Items, and if the driver has been dispatched you will also be charged for delivery fees too.
You will still be charged for the Items and for delivery value in the event of a failed delivery, if you have caused such failure for any reason. Reasons you might cause a delivery to fail include, but are not limited to:
1) you do not come to the door;
2) did not answer the phone when the driver contacted you using the contact information you have provided us; and/or
3) you picked up the phone but then failed to provide access to the driver within a reasonable amount of time (20 minutes)
You have a legal right to receive goods which comply with their description, which are of satisfactory quality and which comply with any specific requirements you tell us about (and we agree to) before you place your order. If you believe that the Items you have been received did not comply with these legal rights, please let us know immediately to acknowledge. We may request a photo showing the problem, if it is something that can be seen by inspecting the Items. We will provide a refund or account credit or deposit the amount into your wallet account of Brandic application, in respect of the affected part of the Item, and also in respect of delivery, if the whole order was affected, unless we have reasonable cause to believe that the problem was caused after delivery. Prior to processing your refund or account credit, we may take into account relevant factors including the details of the order, your account history, what happened on delivery and information from the Partner shop.
You may cancel an order without charge at any time before the ShopPartner has accepted to start preparing the food (a “Accepted Order”), please cancel immediately, via Brandic Application. If you cancel any order after it becomes an Accepted Order, you will be charged the full price for the Items, and if the driver has been dispatched you will also be charged for delivery. For any order requested on a cash on delivery (“COD”) payment or online payment card basis, or from your wallet balance at Brandic application, such order may not be cancelled after it becomes an Accepted Order and will be charged and delivered to you. In return, Brandic and/or the Partner Shopmay notify you that an order has been cancelled at any time. In this case, you will not be charged for any orders cancelled by us or the Partner Shop, and we will reimburse you for any payment already made using the same method you used to pay for your order.
Brandic uses dynamic pricing running all of the time, the total price of your order will be set out on the checkout page on our Application, including the prices of Items and Delivery and applicable Service Fees and taxes, which includes the following details: -
1) Quantity of items and types
2) Price per unit, as per ShopPartner’s menu list as described on Brandic application.
3) Delivery charges fee to the customer location by Brandic drivers.
4) Value Added Tax charges per product and service inclusive 15% of total value provided by Brandic.
5) Time and date set of Order placement.
6) Invoice number and VAT license number of the shop.
which means that the prices of items and delivery may change during browsing. Prices can be changed at any time at the discretion of the partner shops, and delivery charges fee in line with the distance from the shopto the customer's request site as well. We reserve the right to charge a delivery Service Fee, which may be subject to change, for the provision of our Services. You will be notified of any applicable Service Fee and taxes prior to purchase on the checkout page on Brandic Application.
All prices submitted according to the bill issued on Brandic application are identical to the claim according to the invoice for the shopin addition to VAT. No changes will affect existing confirmed orders, unless there is an obvious pricing mistake. Nor will changes to prices affect any orders in process and appearing within your basket, provided you complete the order while you are creating the basket. If you do not conclude the items while creating the order, the items will be removed from your basket automatically.
Payment is made directly to Brandic acting as an agent on behalf of the Partner Shopand the Driver only.
Where online bank payment cards (Debit or Credit Card) are possible, this will be made clear on our application before you place your order. Only bank cards will be accepted when an Order is to be delivered under the online bank payment cards facility.
Partner Shops sometimes make special offers available through our Application. These are visible when you look at a Partner Shopmenu only via Brandic Application. These offers are at the discretion of the Partner Shops. Unless the offer terms state a fixed or minimum period for which an offer will be available, it can be withdrawn at any time, unless you have already placed an order based on the offer and we have sent you the Confirmation Notice.
We are responsible to you for any loss or damage that you suffer that is a foreseeable result of our breaking these Terms or of failing to use reasonable care and skill in relation to your use of our Service. We are not responsible for any loss or damage that is not foreseeable. Loss or damage is “foreseeable” if it is either obvious that it will happen, or if you told us that it might happen, for example if you tell us about particular circumstances that might increase the loss or damage arising from our breach of these Terms before you place an order. We do not exclude or limit our responsibility to you for loss or damage where it would be unlawful to do so. This includes any responsibility for personal damage caused by our failure, or our employees, agents or subcontractors’ failure, ShopPartners, to use reasonable care and skill; for fraud or fraudulent misrepresentation; or for breach of your legal rights in relation to the Items, as summarized at part 7 above. Subject to the previous paragraph, we are not responsible for any loss or damage that you suffer as a result of your own breach of these Terms, or as a result of any IT hardware or software failure other than a failure in our Applications.
We process your personal data in accordance with our Privacy Policy which can be found within Brandic Application.
If either we or you have any right to enforce these Terms against the other, that right will not be lost even if the person who has the right delays enforcing it, or waives their right to enforce it in any instance. If a court or other authority decides that any part of these Terms is illegal or ineffective, the rest of the terms will be unaffected and will remain in force.
We may change these Terms from time to time. If we make any changes which affect your rights in relation to our Service, we will notify you. Changes to the Terms will not affect any orders you have placed where we have sent the Confirmation Notice. These Terms are governed by the law of Kingdom of Saudi Arabia, and you can bring legal proceedings in relation to our Service in the courts of the concerned authority. The Arabic language in this document is the approved language with reference to the content of the conditions described above.
